At "Shams Store," we are committed to customer satisfaction; therefore, we offer exchanges or returns based on the product's nature and condition, subject to the terms outlined below.

* It has a manufacturing defect.
* It arrived damaged due to shipping.
* Does not match the product specified in the order.
* Or in other cases that the store decides to accept in accordance with applicable laws and regulations.

* The product must be in its original condition.
* Do not use the product in a manner that causes damage or alters its condition.
* Presence of all product accessories and components.
* Retain the invoice or proof of purchase.
* Notify the store of the issue within the specified timeframe, in accordance with the nature of the product and applicable rules.

For products requiring technical installation or setup—such as certain solar energy products, heaters, pumps, and batteries—replacements or returns may be subject to a technical inspection to verify the cause of the issue.
Malfunctions resulting from misuse, incorrect installation, or improper electrical connection are not considered manufacturing defects.

Certain products that are prepared, manufactured, or customized according to customer specifications may not be eligible for return, except in the event of a defect or non-compliance with agreed-upon specifications, in accordance with applicable laws.

In the event of a confirmed manufacturing defect or the delivery of a product that does not match the order, the store shall bear the shipping costs associated with the replacement or return, as applicable.
However, if the return is due to the customer changing their mind, the customer may bear the shipping costs, depending on the nature of the product and the terms of sale stated at the time of purchase.

Please inspect the shipment upon receipt as thoroughly as possible. In the event of visible shipping damage, you must contact the Shams store as soon as possible and provide photos or a video showing the condition of the product and the packaging.

If the return is approved, the product's value will be refunded using the appropriate method—based on the payment method and order status—following the receipt and, if necessary, inspection of the product.

Products covered by a warranty are subject to the terms and duration specified by the manufacturer or supplier, and the warranty period varies from one product to another.
The warranty typically does not cover malfunctions resulting from misuse, accidents, improper installation, or unauthorized modifications, in accordance with the product's warranty terms.

To request an exchange or return, please contact Shams Store using the contact details provided on the website, including the order number and the reason for the request, and attaching any necessary photos or documents.