Shams Store delivers products to the address specified by the customer during the checkout process.

* Product type.
* Place of delivery.
* Shipping company.
* Product availability.
* The need for installation or technical setup.

The customer will be informed of the expected delivery time upon order confirmation, whenever possible.

Shipping fees vary based on the product type, delivery location, size, and weight; these fees are displayed to the customer before the purchase is completed or the order is confirmed.

For products requiring installation—such as certain solar energy systems, heaters, and pumps—a separate installation appointment may be arranged with the customer, depending on the nature of the product and the installation site.

Delays beyond the store's control may occur due to the shipping company, operational circumstances, weather conditions, or other factors outside the store's control.
In such cases, Shams Store follows up on the shipment with both the customer and the shipping company.