At Shams Store, we are committed to protecting our customers' privacy and maintaining the confidentiality of their data; we use the information provided by the customer only to the extent necessary to fulfill the order and provide the best possible service.

* Client name.
* phone number.
* Shipping and delivery address.
* Email address, if available.
* Order details and purchased products.
* Any other information voluntarily provided by the customer for order or support services.

* Order confirmation and fulfillment.
* Communicating with the customer regarding the order.
* Organizing shipping and delivery operations.
* Providing customer service and technical support.
* Processing exchanges or returns when necessary.
* Improving the store's services and products.
* Sending offers or marketing information upon the customer's consent, using available channels.

Shams Store takes appropriate measures to maintain the confidentiality of customer data and ensures it is not used for purposes unrelated to the provision of the store's services, while acknowledging that the security of data transmission and storage over the Internet cannot be guaranteed 100%.

Shams Store does not sell or trade customer data.
Necessary data may be shared with shipping companies or service providers involved in fulfilling the order, to the extent required to complete the service.

The website may use cookies to enhance the user experience, save certain user preferences, improve site performance, and analyze site usage.

The customer may contact the Shams store to inquire about data related to their order or to request the correction of incorrect data, in accordance with applicable laws and regulations.

Shams Store reserves the right to update this policy as needed to align with the development of the store's services or with legal and regulatory requirements.