{"id":29368,"date":"2026-09-12T20:16:02","date_gmt":"2026-09-12T20:16:02","guid":{"rendered":"https:\/\/elshamss.com\/?page_id=29368"},"modified":"2026-09-12T20:29:53","modified_gmt":"2026-09-12T20:29:53","slug":"%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%a5%d8%b3%d8%aa%d8%a8%d8%af%d8%a7%d9%84-%d9%88%d8%a7%d9%84%d8%a5%d8%b3%d8%aa%d8%b1%d8%ac%d8%a7%d8%b9","status":"publish","type":"page","link":"https:\/\/elshamss.com\/en\/%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%a5%d8%b3%d8%aa%d8%a8%d8%af%d8%a7%d9%84-%d9%88%d8%a7%d9%84%d8%a5%d8%b3%d8%aa%d8%b1%d8%ac%d8%a7%d8%b9\/","title":{"rendered":"Exchange and Return Policy"},"content":{"rendered":"
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Exchange and Return Policy \u2013 \u200b\u200bShams Store<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t

At \"Shams Store,\" we are committed to customer satisfaction; therefore, we offer exchanges or returns based on the product's nature and condition, subject to the terms outlined below.<\/p>\n\t\t\t\t

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First: Products eligible for exchange or return<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The customer may request an exchange or return in cases where the product is:\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t\t

* It has a manufacturing defect.
* It arrived damaged due to shipping.
* Does not match the product specified in the order.
* Or in other cases that the store decides to accept in accordance with applicable laws and regulations.<\/p>\n\t\t\t\t

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Secondly: Conditions for accepting returns or exchanges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Depending on the nature of the product, the following is required:\n<\/h4>\t\t\t\t<\/div>\n\t\t\t\t\t

* The product must be in its original condition.
* Do not use the product in a manner that causes damage or alters its condition.
* Presence of all product accessories and components.
* Retain the invoice or proof of purchase.
* Notify the store of the issue within the specified timeframe, in accordance with the nature of the product and applicable rules.<\/p>\n\t\t\t\t

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Third: Products to be installed<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t

For products requiring technical installation or setup\u2014such as certain solar energy products, heaters, pumps, and batteries\u2014replacements or returns may be subject to a technical inspection to verify the cause of the issue.
Malfunctions resulting from misuse, incorrect installation, or improper electrical connection are not considered manufacturing defects.<\/p>\n\t\t\t\t

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Fourth: Products manufactured or prepared according to the customer's request.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t

Certain products that are prepared, manufactured, or customized according to customer specifications may not be eligible for return, except in the event of a defect or non-compliance with agreed-upon specifications, in accordance with applicable laws.<\/p>\n\t\t\t\t

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Fifth: Shipping Costs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t

In the event of a confirmed manufacturing defect or the delivery of a product that does not match the order, the store shall bear the shipping costs associated with the replacement or return, as applicable.
However, if the return is due to the customer changing their mind, the customer may bear the shipping costs, depending on the nature of the product and the terms of sale stated at the time of purchase.
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Sixth: Products damaged during shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t

Please inspect the shipment upon receipt as thoroughly as possible. In the event of visible shipping damage, you must contact the Shams store as soon as possible and provide photos or a video showing the condition of the product and the packaging.<\/p>\n\t\t\t\t

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Seventh: Refund of the Amount<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t

If the return is approved, the product's value will be refunded using the appropriate method\u2014based on the payment method and order status\u2014following the receipt and, if necessary, inspection of the product.<\/p>\n\t\t\t\t

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Eighth: Warranty<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t

Products covered by a warranty are subject to the terms and duration specified by the manufacturer or supplier, and the warranty period varies from one product to another.
The warranty typically does not cover malfunctions resulting from misuse, accidents, improper installation, or unauthorized modifications, in accordance with the product's warranty terms.<\/p>\n\t\t\t\t

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communication<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t

To request an exchange or return, please contact Shams Store using the contact details provided on the website, including the order number and the reason for the request, and attaching any necessary photos or documents.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

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